Contact support
The fastest way to reach us about a shipment is from the Help screen in the app. You can also email the right team directly.
Shipments & account help
Questions about a shipment, a payment or your account. Include your shipment number (FLT-...).
support@faltahapp.com
Operations & live deliveries
A delivery in progress, a pickup problem or a driver on the road.
operations@faltahapp.com
Business & partnerships
Merchant API access, e-commerce integrations and partnerships.
partners@faltahapp.com
Everything else
Press, feedback and general questions.
hello@faltahapp.com
Frequently asked
How is the price calculated?+
From the road distance in miles and the parcel's weight: a base fee, a per-mile rate and a charge above 10 lbs, plus a small service fee. You see the full price before you pay; sales tax, where it applies, is added at checkout.
What can't I ship?+
Firearms and ammunition, drugs (including cannabis across state lines), hazardous materials such as loose lithium batteries or flammables, cash and gift cards, live animals and anything illegal. Parcels are limited to 150 lbs.
What if something is lost or damaged?+
Every shipment includes up to $1,000 of Cargo Protection. Report it in the app within 7 days of the expected delivery date.
How do drivers get paid?+
By direct deposit through Stripe, usually within 2 business days of a confirmed delivery.